HE3D 3d printer Z-axis starting way too high


Hey Guys,

I’m new here but just built my printer a few days ago and haven’t been able to get a decent print job out of it yet.
The hotend heats up as well as the bed normally and seem to be good, but then it goes to print and the z-axis is way too high off tehe print bed; even after just manually levelilng everything.
This is the 2nd unit I build in a few years and I have no idea what to do or how to even troubleshoot this problem.

Any help is appreciated. The manufacture is in China and can only respond to my email @ all sorts of weird hours.
I’m Canadian and live in BC